Glossary
Job Stripping
Quadrant 4 of the Four Quadrants of Automation: automation that removes people from the loop entirely to chase productivity alone, at the cost of trust and institutional knowledge.
Job Stripping is the second of two automation traps in the Four Quadrants of Automation: high productivity purchased by removing people from a process entirely. Output goes up. Empathy goes to zero. Customers become tickets, relationships become transactions, and the efficiency win looks great in the quarter it ships.
The cost shows up later, once the institutional knowledge that used to live in the people who got automated out is gone, and the customers who noticed the difference have quietly left. The alternative path, chasing the same productivity gain without stripping out the human, is Empowering Augmentation.